Privacy Policy
Last updated: June 2, 2026
KTW Digital Group ("KTW Digital Group," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to information we collect through our website, our coaching services, and our digital products.
Information we collect
We collect information you provide directly to us, which may include:
- Contact details such as your name, email address, and phone number.
- Information you share when you inquire about coaching, partnerships, or support.
- Account and usage information when you use our digital products, such as ION.
- Any other information you choose to provide when you communicate with us.
How we use your information
We use the information we collect to:
- Provide, operate, and improve our coaching services and digital products.
- Respond to your inquiries and provide customer support.
- Communicate with you by email, phone, or text message about our services, your account, scheduling, and requests you have made.
- Send service updates and, where you have opted in, relevant program information.
- Comply with legal obligations and protect the rights and safety of our users and our business.
Calls and SMS text messaging
If you provide your phone number to KTW Digital Group, you consent to receive phone calls and SMS text messages from us related to our coaching, scheduling, account updates, customer support, and the services you have requested.
- Consent: You opt in to receive calls and text messages by providing your phone number to us directly, by submitting it through a form, or by texting us first. Consent to receive messages is not a condition of any purchase.
- Message frequency: Message frequency varies based on your interactions with us.
- Rates: Message and data rates may apply, depending on your mobile carrier and plan.
- Opt out: You can opt out of text messages at any time by replying STOP to any message you receive from us. After you reply STOP, we will send one confirmation message and will not send further text messages unless you opt back in.
- Help: For help, reply HELP to any message, or contact us at hello@ktwdigitalgroup.com.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with third parties for marketing.
How we share information
We do not sell your personal information. We may share information only in the following limited circumstances:
- Service providers: With trusted vendors who perform services on our behalf, such as messaging platforms, payment processing, scheduling, hosting, and customer support. These providers are permitted to use your information only to perform services for us.
- Legal requirements: When required by law, regulation, legal process, or enforceable governmental request.
- Protection of rights: To protect the rights, property, or safety of KTW Digital Group, our users, or others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
As stated above, mobile opt-in information and SMS consent are excluded from sharing with third parties for marketing or promotional purposes under all circumstances.
Data retention
We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
Your choices and rights
- You can opt out of text messages at any time by replying STOP.
- You can unsubscribe from marketing emails using the link in those emails.
- You may request access to, correction of, or deletion of your personal information by contacting us.
To exercise any of these rights, email us at hello@ktwdigitalgroup.com.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our services after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or how we handle your information, contact us at:
KTW Digital Group
Email: hello@ktwdigitalgroup.com